Customer Service

WE AIM FOR 100% CUSTOMER SATISFACTION

Please let us know if we can do something to improve!

Whether you have an issue with an order, a special request or a question about what to buy or how to use our products, we are here to help!  A customer service representative is available Monday thru Friday 9am to 5pm PST (till 8pm if you are located on the East Coast).

Please click the feedback box to the right to leave us feedback.  We are always happy to hear from our customers.

Contact Information

sales@buylamination.com

4686 Isabelle St., Suite A, Eugene, OR 97402

phone: (541) 683-6077

fax: (541) 683-0903

email us

Payment Options

Payment through our website is processed using PayPal and we can accept most major credit cards including Visa, AmericanExpress, Discover, MasterCard and e-check.  We also accept credit card orders by phone.  Check or money order payments should be mailed with a printed version of your order, which can be placed online and paid by mail.

We accept Purchase Orders from Government Agencies and Schools. You can place your order online and on the Payment page during checkout, select the pay by Check or Purchase Order option.  This will place your order into our system.  Then you can send your physical PO to us using the following information:

Fax: (541) 683-0903

Email: sales@buylamination.com

Mail: 4686 Isabelle Street Ste A Eugene, OR 97402

Custom Ordering

We can custom order many products not listed on our site.  If you are in need of a specific item, contact us to see if we can make that available to you.  We can also provide you with special pricing on larger quantity orders.  Please submit a Quote Request to request pricing and availability.

Returns

We accept returns of any unopened laminating supplies and equipment or if something arrives broken.  Please contact us by email at sales@buylamination.com or phone us at (541) 683-6077 to start the return process and to receive an RMA.  Payment will be credited back to your card upon return of item(s). Shipping fees are nonrefundable.  Damaged items or damaged packaging may require a reshelving fee of up to 15%, which will be evaluated upon receipt.

If we have made a mistake with your order we will ship your correct order right away and arrange for UPS to pickup any items that were mis-shipped and need to be returned.

Shipping

We ship same if order is receieved by 1pm PST (or next day) by the method you select during checkout.  Most orders ship via UPS Ground and will arrive in 2-5 business days.  We do not ship on weekends. See our shipping page for more information on costs and time in transit info.

Coupons

We accept coupons on our site.  You may enter them into the box in your cart during checkout.   You may sign up for our weekly email specials and receive $10 off on your first order. (see lower left of page for signup box)

Printable coupons are available online.

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